In
many of my interactions with senior sales-marketing
managers , I often hear "Sanjay, I have so
much workload, that I rarely go home before 9'(@
night!). "Many times I have to come to office
even on Sundays" . "Working this way
for a long time I think, I am addicted (to work!)
& have difficulty to find time for my family'.
In a lighter vein I suggested - Only busy people
find time !
But
digging deeper, I find it's a serious problem
of "Delegation".
One
of essentials skills of a successful Sales - Marketing
manager is 'Delegation'. Job of the senior Sales-Marketing
manager is to get job done thro people & other
resources. Effective delegation involves spending
less time doing & more on planning, organising
resources & coaching people who need help.
In many cases I find, seniors hesitate to delegate
for a 'fear of losing control ", or sometimes
they behave to other extreme, delegate everything
leading to " authority wihout any responsibility".
Lets
look at the typical excuses managers give for
insufficient delegation & what they can do
about it,
|
-
"I dont have confidence in them"
- In this situation one can start delegating
small tasks & build confidence slowly.
- "I like doing it my way"
- You can get work done by stating the quality
of results you expect rather than expecting
how things should be done in detail.
Let the subordinates use their skills (&
intelligence )to get the job done.
- "They are already having
lot of work & I dont want to load them
further" - It could be a fact,
but aspiring subordinates will most of the
time appreciate your confidence in them
to do an important work. These are the subordinates
you look forward to take over from
you.
|
Let's
understand benefits of effective delegation to
the manager & his organisation.
| > |
On
delegation you reduce the workload & stress
by involving others qualified to handle the
job. |
| > |
It
results in more time available for activities
requiring your managerial skills & authority
like; planning, business analysis, operation
management, managing resouces handling key
people issues etc. |
| > |
Delegating
also helps to improve trust. |
| > |
It
also tests the subordinate for higher responsibilities.
|
How
does one know he has problem of effective delegation?
Look at these signs.
| 1. |
Your
in-box is always full. |
| 2. |
You
are working overtime on the job which you
feel nobody else can do |
| 3. |
Delegated
activities are never completed in time. |
| 4. |
Your
subordinates feel they dont have required
authority & resources. |
| 5. |
Decisions
of your subordinate is a mystery to you &
you frequently intervene. |
| 6. |
People
avoid taking responsibility for the delegated
tasks. |
| 7. |
Staff
morale is low & employee turnover is rising. |